There is a link to the size guide in the footer on every page – this is only a guide as every product is made differently. You can also click here to view the size guide. 

Yes, most of the hats you can buy The Hat Circle are one of a kind, handmade hats, you will not find anywhere else.

If a product is out of stock, you can contact the seller/milliner directly via the 'Ask seller a question' button on the product page to check the availability of the product.

Please click here to see all of the designers.

THC is a community where many independent designers and brands sell their products. Please use the 'Ask seller a question' button on the product page to find out more.

All the hats are made with extra love and care by talented milliners from all over the world using various types of fabrics and the finest quality materials. To keep your hat looking good over time, clean with a soft dry cloth. Hats should not be worn in the rain unless they are specifically sold as rainwear.

Yes. Once your order has been dispatched you will be emailed the tracking number and you will also be able to see the tracking details in your account. We suggest you to create a THC account before ordering as it's easier to track your items from your account.

Unfortunately, our website does not currently allow you to change or cancel anything yourself. Please contact the seller by clicking 'Ask seller a question' button on your order and they will do their best to help you.

To contact a particular milliner, please go to a product page and contact them by clicking "ask seller a question" button.

To cancel an order, please log in to your account and contact the seller by clicking "ask seller a question" button.

If you paid for your order by credit or debit card, then you will be charged right away.

Sorry, our website doesn’t allow you to add to an existing order. But you can always place a separate new order anytime.

Please contact the milliner by clicking 'ask seller a question' button.

Unfortunately, you cannot update any orders once the order has been placed. You will either need to contact Seller to cancel and refund the order, or place a second order.

You can check order status by logging into your account or by clicking the link provided on the order email sent to you.

The shops are managed by independent sellers and each seller offers different delivery options. You can see the delivery options offered by each seller during check out.

It depends on where you are. Orders from milliners in your own country will take 5-7 business days to arrive. Overseas deliveries can take up to 28 days. Delivery details will be provided in your confirmation email.

Check that the item you have in your shopping cart can be shipped to your location and the delivery cost by using the 'ESTIMATE SHIPPING' tool on your shopping cart page.

Enter your country and postcode to find out if the products in your shopping cart can be shipped to your location and what the cost will be. 

If you have products from more than one seller in your shopping cart and one of the sellers does not ship to your location, there will be no shipping estimate. Please purchase products from one seller at a time to avoid issues.

The Hat Circle is a marketplace website made up of independent sellers form all over the world who run their own shops. Each seller is responsible for setting the locations where they ship products and the shipping costs.

In each product page, look under 'Delivery' on the right hand side of the page to see the locations that the seller currently ships to.

If you do not see your location, you can click 'Ask seller a question' to request the seller to ship to your location.

International shipments may be subject to customs processing and additional charges.

The delivery time for any shipment depends on where the seller is located. International deliveries will take longer than domestic deliveries. You can track your parcel from your account or contact the seller by clicking "ask seller a question" button for further shipping queries.

Unfortunately, we're not able to split a single order. Please place separate orders for each shipping address.

Yes, your delivery address can be different from your billing address.

Each seller has their own return policy that can be viewed on the product page under 'Returns'. If you do make a return, please ensure the items are in new, unworn and unused condition, with original tags attached.

Please ensure that you have contacted the seller to start the return process. You can contact the seller by clicking "ask seller a question" button on the product page or your order page.

Sorry, THC will only refund the original price of the item purchased unless the item is faulty or have been damaged during transportation.

If the designer is registered for VAT in their country, prices will include VAT. Please contact the seller to enquire further.

International shipments may be subject to customs processing and additional charges. Unless otherwise agreed, the receiver is responsible for payment of these charges.

Just get in touch with the designer by clicking "ask seller a question" button on the product page.

Setting up an account is really easy and only takes a few minutes. You'll need to give us your name, email, and address and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you place an order with us. Alternatively, if you'd prefer not to create an account, you can select "Continue as guest" instead. You'll still need to enter your name, email address, and payment information, but these won't be stored. You won't be able to track your order throught the site if you select this option though.

Creating an account on THC can maximise your shopping experience and and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: Special offers, invites to fabulous events, check your order history and many more.

No problem, all you need to do is request a password reminder. You can find this at the 'Login/My Account' section of the site. Simply click on the 'Forgotten your password?' link and we'll email it over to you.

By logging in to your account using your email address and password, you will be able to access your account details. You will also have the option to change your shipping addresses stored against your account but unfortunately, we aren't able to change the delivery address on an active order, so please ensure you select the right details.

Please contact the milliner through "ask seller a question" button to find out gift wrapping options. 

Yes, just enter the receiver's address under shipping address before placing the order.

You can contact us through our contact page! We will be happy to assist you.

Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case, we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.
For any complaints we advise that you go to the "contact us" page.